Upon receiving a cancellation request from the guest (as per the cancellation/no-show policy), the hotel will promptly contact the bank to initiate the crediting process. The refund will be processed to the credit card used for the purchase. In most cases, the refunded amount will appear in the next billing cycle of the credit card. However, it may take approximately 15-20 business days for the credit to be reflected, depending on the bank’s procedures.